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IELTS Listening Practice Test 10: Part 1

Registering at a medical centre. A man who has just moved to a new town phones a medical centre to register as a patient.

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Audio

You hear the recording once, as in the real test.

Questions 1–10

Complete the form below.

Write ONE WORD AND/OR A NUMBER for each answer.

Northgate Medical Centre: New Patient Registration

Personal details

Medical details

Choose the correct letter, A, B or C.

8. What does the caller need to bring to the medical centre?

  1. a document showing where he lives
  2. his passport
  3. his previous medical records

9. When will the caller have his health check?

  1. on Tuesday morning
  2. on Wednesday afternoon
  3. on Friday morning

10. What does the receptionist recommend for ordering repeat prescriptions?

  1. handing in a form at reception
  2. phoning the pharmacy
  3. using the medical centre's app
Show the answers and explanations
  1. WhitcombeThe surname is spelled letter by letter: W-H-I-T-C-O-M-B-E (note the silent E at the end).
  2. 13 / 13th / thirteenthTrap: the receptionist checks 'the thirtieth', but he corrects her: the thirteenth (one-three).
  3. 112Trap: the receptionist hears 'a hundred and twenty', but the number is one hundred and twelve (one-one-two).
  4. translatorTrap: he trained and worked as an engineer, but he has changed careers and is now a translator.
  5. penicillinTrap: he thought he was allergic to cats, but it was dust. His only real allergy is penicillin.
  6. migraines / migraineTrap: the painkillers for his back were last year and he has stopped them. He now takes tablets for migraines.
  7. email / e-mailTrap: most patients get text messages, but he misses texts, so he wants reminders by email.
  8. AThe passport is not needed (B) and his records will be sent automatically from Leeds (C). He must bring proof of address, such as a bill.
  9. CHe has a training day on Tuesday (A) and collects his daughter on Wednesday afternoon (B). He takes the Friday morning slot.
  10. CPaper forms take three working days (A), and the pharmacy no longer takes phone orders (B). The app is free and usually quickest.
Show the transcript

Narrator: Part 1. You will hear a man phoning a medical centre to register as a new patient.

Narrator: First, you have some time to look at questions 1 to 7.

Narrator: You will see that there is an example that has been done for you.

Narrator: Now listen carefully and answer questions 1 to 7.

Receptionist (Priya): Good morning, Northgate Medical Centre, Priya speaking. How can I help you?

Caller (Mr Whitcombe): Hi, good morning. I've just moved to the area, and I'd like to register with your practice, please.

Receptionist (Priya): Of course. I can take most of your details over the phone now, and then I'll explain what happens next. Where were you registered before?

Caller (Mr Whitcombe): At a practice in Leeds. I lived there for about six years, but I've just started a new job down here.

Receptionist (Priya): Leeds. OK. And can I take your full name?

Caller (Mr Whitcombe): Yes, it's Daniel Whitcombe.

Receptionist (Priya): Could you spell your surname for me, please?

Caller (Mr Whitcombe): Sure. It's W-H-I-T-C-O-M-B-E.

Receptionist (Priya): Thank you. And your date of birth?

Caller (Mr Whitcombe): It's the thirteenth of March, 1991.

Receptionist (Priya): Sorry, did you say the thirtieth?

Caller (Mr Whitcombe): No, the thirteenth. One-three.

Receptionist (Priya): Got it, thanks. And what's your new address?

Caller (Mr Whitcombe): It's one hundred and twelve, Weaver Street.

Receptionist (Priya): Was that a hundred and twenty?

Caller (Mr Whitcombe): No, one hundred and twelve. One-one-two.

Receptionist (Priya): Sorry about that. Is that the street just behind the station?

Caller (Mr Whitcombe): That's the one.

Receptionist (Priya): Lovely. And what do you do for a living? We ask because some jobs carry particular health risks.

Caller (Mr Whitcombe): Well, I trained as an engineer, and that's what I did in Leeds, but I've actually changed careers. I'm a translator now. I work from home most of the time.

Receptionist (Priya): That must be interesting. Which languages do you work with?

Caller (Mr Whitcombe): Polish and German, mainly. My mother's Polish, so I grew up speaking it at home, and I studied German at school.

Receptionist (Priya): Great. Now, a few medical questions. Do you have any allergies?

Caller (Mr Whitcombe): Hmm. For years I thought I was allergic to cats, but it turned out to be the dust in my old flat. The only real one is penicillin. I had a bad reaction to it as a child.

Receptionist (Priya): Penicillin. I'll make sure that's clearly marked on your record. And are you taking any medication regularly?

Caller (Mr Whitcombe): I was taking painkillers for my back for a while last year, but I've stopped those now. At the moment I just take tablets for migraines. I get them two or three times a month.

Receptionist (Priya): Has a doctor looked into those for you?

Caller (Mr Whitcombe): Yes, my old doctor did some tests a couple of years ago, and everything was fine. The tablets work well, as long as I take them early enough.

Receptionist (Priya): OK. And finally, we send out reminders before appointments. Most of our patients get them by text message. Would that be all right for you?

Caller (Mr Whitcombe): Actually, I'd rather have them by email, if that's possible. I'm often in online meetings with my phone switched off, so I tend to miss texts.

Receptionist (Priya): That's fine. We can do that.

Narrator: Before you hear the rest of the conversation, you have some time to look at questions 8 to 10.

Narrator: Now listen and answer questions 8 to 10.

Receptionist (Priya): Now, to complete your registration, you'll need to come in and bring a document with you.

Caller (Mr Whitcombe): OK. Do you need my passport?

Receptionist (Priya): No, we don't need that. And you don't need to bring your old medical records either. Those will be sent to us automatically from your practice in Leeds once you're registered. What we do need is proof of your new address, such as a recent bank statement or a utility bill.

Caller (Mr Whitcombe): I've got a gas bill that came last week. Would that do?

Receptionist (Priya): That's perfect. Also, all new patients have a short health check with one of our nurses. It takes about twenty minutes. She'll check your blood pressure and your weight and ask a few questions about your lifestyle. Let me see what's available. There's a slot on Tuesday morning at ten.

Caller (Mr Whitcombe): Tuesday's difficult, I'm afraid. I've got a training day for my new job.

Receptionist (Priya): OK. What about Wednesday afternoon? There's one at half past three.

Caller (Mr Whitcombe): Ah, I collect my daughter from school at that time. Is there anything on Friday?

Receptionist (Priya): Let me look. Yes, Friday morning at nine?

Caller (Mr Whitcombe): That's ideal. I'll take that one. Is there anything I need to do to prepare?

Receptionist (Priya): No, nothing at all. Just try to arrive about five minutes early, because the nurse likes to start on time.

Caller (Mr Whitcombe): OK, I'll make sure I'm there a bit early.

Receptionist (Priya): And one last thing. If you need repeat prescriptions for your migraine tablets, there are a few ways to order them. You can still fill in a paper form and hand it in at reception, but that takes three working days. The pharmacy next door used to take orders by phone, but they've stopped doing that now. So I'd really recommend using our app. It's free, and your prescription is usually ready the next day.

Caller (Mr Whitcombe): Great, I'll download it this afternoon.

Receptionist (Priya): Then I think that's everything. Once we've seen your gas bill, your registration will be complete, and you'll be able to book appointments with any of our doctors. We'll see you on Friday.

Caller (Mr Whitcombe): Thanks very much for your help.

Narrator: That is the end of Part 1. You now have half a minute to check your answers to Part 1.

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