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IELTS Listening Practice Test 6: Part 1

Reporting a lost bag. A man phones a railway lost property office about a bag he left on a train.

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Audio

You hear the recording once, as in the real test.

Questions 1–10

Complete the form below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Eastway Rail: Lost Property Report

Day of travel: Monday (example)

Passenger details

Journey

Description of bag

Contents

Returning the bag

Show the answers and explanations
  1. AshworthThe surname is spelled letter by letter: A-S-H-W-O-R-T-H.
  2. YorkTrap: the train went on to Newcastle, but he got off at York.
  3. 6 / sixTrap: he had reserved a seat in carriage nine, but it was noisy, so he moved to carriage six.
  4. luggage rack / rack / luggage-rackTrap: he usually keeps his bag under the seat in front, but this one would not fit, so he put it on the luggage rack above his seat.
  5. rucksack / backpackHe says it is not a suitcase; it is a medium-sized rucksack (a backpack).
  6. greenTrap: his wife says it is grey, but he insists it is dark green.
  7. penguinHis daughter tied a small toy penguin to one of the zips.
  8. chargerTrap: the laptop was with him; only the laptop charger was in the bag.
  9. sailingThe library book he has to return is about sailing.
  10. 18 / eighteen / £18 / 18 poundsTrap: twelve pounds is for small items. A rucksack is a large item, so postage is eighteen pounds.
Show the transcript

Narrator: Part 1. You will hear a man phoning a railway lost property office about a bag he left on a train.

Narrator: First, you have some time to look at questions 1 to 5.

Narrator: You will see that there is an example that has been done for you.

Narrator: Now listen carefully and answer questions 1 to 5.

Lost property assistant (Carol): Good morning, Eastway Rail lost property office, Carol speaking.

Caller (Thomas): Oh, hi. I'm hoping you can help me. I left a bag on one of your trains, and I really need to get it back.

Lost property assistant (Carol): Don't worry, we'll do our best. A lot of bags are handed in, so there's a good chance it's turned up. I'll just fill in a report form. Can you tell me when you were travelling?

Caller (Thomas): Yesterday. So that was Monday.

Lost property assistant (Carol): Monday. Right. And can I have your name?

Caller (Thomas): Sure. It's Thomas Ashworth.

Lost property assistant (Carol): And how do you spell your surname?

Caller (Thomas): A-S-H-W-O-R-T-H.

Lost property assistant (Carol): Thank you, Mr Ashworth. Now, which train were you on?

Caller (Thomas): I took the ten fifteen from London. The train was going all the way to Newcastle, but I got off at York, because I'm staying with a friend there for a few days.

Lost property assistant (Carol): So you got off at York, and the train carried on to Newcastle.

Caller (Thomas): That's right. I didn't notice the bag was missing until the train had gone.

Lost property assistant (Carol): Did you tell anyone at the station in York?

Caller (Thomas): I did. I spoke to a man at the ticket office, and he said they don't keep lost property there, so I'd have to call this number.

Lost property assistant (Carol): Yes, that's right. Everything found on the line comes to us in the end.

Lost property assistant (Carol): Do you remember which carriage you were sitting in?

Caller (Thomas): Yes. I'd reserved a seat in carriage nine, but when I got on, there was a big school group in there, and it was really noisy. So I moved to carriage six, which was almost empty.

Lost property assistant (Carol): Carriage six. And where exactly did you put the bag?

Caller (Thomas): Usually I keep my bag under the seat in front of me, but this one wouldn't fit, so I put it up on the luggage rack, right above my seat. I think that's why I forgot it. It was out of sight.

Lost property assistant (Carol): That happens a lot, believe me. Now, can you describe the bag?

Caller (Thomas): Well, it's not a suitcase or anything like that. It's a rucksack, medium-sized, the kind you'd take on a day's walk.

Lost property assistant (Carol): Does it have your name or address on it anywhere?

Caller (Thomas): No, unfortunately. I meant to put a label on it before the trip, but I never got round to it.

Narrator: Before you hear the rest of the conversation, you have some time to look at questions 6 to 10.

Narrator: Now listen and answer questions 6 to 10.

Lost property assistant (Carol): And what colour is it?

Caller (Thomas): It's dark green. My wife always says it's grey, but it's definitely green. Dark green.

Lost property assistant (Carol): Is there anything unusual about it? Anything that would help us recognise it? We get an awful lot of rucksacks.

Caller (Thomas): Yes, actually. My daughter tied a little toy penguin onto one of the zips, for good luck. It's about the size of my thumb.

Lost property assistant (Carol): A penguin. That should make it easy to spot. And what was in the bag?

Caller (Thomas): Well, the most valuable thing, my laptop, I had with me, thank goodness. But the charger for it was in the bag, and those are expensive to replace. Then there was a library book about sailing, which I really need to return. And a pair of gloves, but they're pretty old, so I'm not too worried about those.

Lost property assistant (Carol): No wallet or passport, anything like that?

Caller (Thomas): No, I had my wallet and passport in my jacket.

Lost property assistant (Carol): That's good. Now, if the bag was found, it would have been taken off the train at Newcastle and brought here, because this is the main lost property office for the line. You'd be very welcome to come and collect it, and there's no charge for that.

Caller (Thomas): Hmm. Newcastle's about an hour from York, and I'm flying home to Chicago on Thursday. Could you send it to me instead?

Lost property assistant (Carol): Yes, we can post it to your friend's address. The cost depends on the size of the item. Small things, like keys or phones, cost twelve pounds to send, but a rucksack counts as a large item, so that's eighteen pounds.

Caller (Thomas): Eighteen pounds. That's fine. I'd rather pay that than lose a day travelling.

Lost property assistant (Carol): Right. And what's the best way to contact you? Shall I ring you on this number?

Caller (Thomas): Actually, my phone doesn't always work very well over here, so an email would be better, if that's OK.

Lost property assistant (Carol): That's fine. I'll take your email address in a moment. I'll also give you a reference number, so please quote it if you need to call us again. Then I'll go and check the shelves, and I'll get back to you within the hour.

Caller (Thomas): That's great. Thank you so much, Carol.

Narrator: That is the end of Part 1. You now have half a minute to check your answers to Part 1.

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